I ordered a large BOP the other week and unfortunately when it came, the cold had definitely done a number on it. I contacted Emily, and she was so quick and sweet to help me and I was extremely reassured. After a few days of the plant not recovering, she kindly sent me a new plant which has just arrived. It is so incredibly beautiful I can't help but say that the experience and customer care was A+. Ordering online can be tricky, but when you're buying from people who care about the product they send and customer happiness, it makes it easy.