This was the best experience!! I ordered this ponytail palm as a Christmas gift for my friend. First of all, the customer service was amazing. Secondly, I was worried about it being delivered during a cold snap but it was packaged so well with little heat packs. Thirdly, it was beautiful and the pot was gorgeous!! Will definitely purchase again and again!
When the plant arrived all tips burnt .
Either was overwatered or underwatered.
But it sill looks beautiful .
My Pony Tail Plant...BOB...is great but Emily and her passion are even better. Great communication...great BOB plant...I hope to do her and him justice by keeping Bob alive for many years to come. A+++++++++
Fantastic shipping method to protect the plant on arrival in cold November. Love our Ponytail plant and it's even getting some 'winter sunshine' here. Great customer service on our follow up questions. Thanks to all the team.
Can’t say enough good things about my experience dealing with the Foli folk and the purchase of two large plants (ponytail and zz) and stand as gifts that were safely delivered to a retirement home. All of my novice questions were readily addressed in such a thoughtful, generous and cheerful manner and that really blew my mind because it brought out into bold relief how this online plant business really does provide a highly personable but trustworthy consumer experience. How refreshing! As for the quality of the plants that were so carefully packaged and delivered in November no less, they’re thriving and ABSOLUTELY GORGEOUS. Thank you Emily et al❣️