I ordered a large raven ZZ plant and a very tall snake plant. When I got the plants, they were packed amazingly. The plants that were shipped were absolutely stunning. I was originally sent regular Large ZZ not the Raven, I reached out and let them know the wrong plant was shipped out and I was still interested in the Raven. They replied to my message in about a day and told me I can keep the green one and they will ship out the correct one. I received the Raven in three days. Again, that one was beautifully packed and the plant stunning! I would have to say one on the top best shaped, best packed group of plant especially for the size to have received. Will absolutely use again!